CLEAR ANSWERS BEFORE YOU TRAVEL
Sri Lanka planning,
made simpler.
The practical details travellers ask most—answered clearly by our local team.
FREQUENTLY ASKED QUESTIONS
Know what to expect.
Then make it yours.
A good itinerary begins with honest information. These answers explain how our private journeys, quotations, booking process and on-island support work.
If your question is personal to your dates, group or travel style, send it to us. A Tamarind Holiday specialist will reply directly.
01What does a tailor-made Sri Lanka holiday include?
Your proposal can combine accommodation, private air-conditioned transport, chauffeur-guide services, airport transfers, sightseeing and selected experiences. Every quotation lists the exact inclusions and exclusions, so you know what is arranged before confirming.
02Can I change one of the published itineraries?
Yes. Every itinerary is a starting point. We can change the number of nights, route, hotel category, room arrangement, meal plan, pace and activities around your dates and interests.
03Why are package prices available on request?
Hotel rates, room categories, transport costs and availability change by season and travel date. We first confirm the services that suit you, then provide a current quotation with named hotels and clear conditions rather than showing a price that may no longer apply.
04How quickly will I receive a proposal?
A local specialist normally replies within 24 hours. More complex family, group or special-interest trips can require additional hotel and supplier checks before the complete proposal is ready.
05Are the tours private?
Our Sri Lanka itineraries are designed as private journeys unless your quotation clearly says otherwise. Your vehicle and route are arranged for your travelling party, with experiences coordinated to suit your programme.
06What kind of vehicle will we have?
We select an air-conditioned car, SUV, van or coach according to the group size, luggage and route. The proposed vehicle type is stated in your quotation.
07Can you reserve train tickets and safaris?
Yes, where tickets and permits are available. Scenic-train seats and popular safari times are subject to release dates, weather and supplier availability, so we explain the best practical alternatives when needed.
08How do you select hotels?
We consider location, room category, service consistency, travel time, guest feedback and your budget. Your final quotation names the proposed hotels and meal plan so you can review them before booking.
09Can you plan for children, older travellers or accessibility needs?
Yes. Tell us about ages, mobility, room arrangements, dietary needs and preferred pace. We use that information to recommend suitable stays, reduce difficult travel days and flag any practical limitations honestly.
10Do you arrange flights and visas?
International flights and visa requirements depend on nationality and routing. We can provide practical guidance and, where offered, flight assistance, but travellers remain responsible for valid passports, visas, insurance and official entry requirements.
11How do I confirm a booking?
After you approve the itinerary and quotation, we provide the booking conditions, payment schedule and secure payment instructions. Services are confirmed after the required payment and supplier availability checks.
12What happens if I cancel?
Cancellation charges depend on timing and any stricter supplier-specific terms disclosed in your quotation. Please read our cancellation policy and contact us immediately in writing if plans change.
13Will someone assist us during the holiday?
Yes. Tamarind Holiday's Sri Lanka operations team remains available throughout the journey, with 24/7 contact for urgent on-tour assistance.
14Is Tamarind Holiday licensed?
Tamarind Holiday (Pvt) Ltd is registered under Company No. PV 00205550. SLTDA registration: SLTDA/SQA/TA/02/147. Travel Agent Licence: TA/2024/0477.
START A CONVERSATION
Have a question about your own journey?
Tell us your dates and what matters most. A local specialist will give you a practical, personal answer.


