Last updated: 24 August 2026
1. Who we are
Tamarind Holiday (Pvt) Ltd is incorporated in Sri Lanka under Company No. PV 00205550. Our SLTDA Travel Agent Reg. No. is SLTDA/SQA/TA/02/147 and our licence number is TA/2024/0477. Our address is No. 202/32, Isurupura, Bandaragama Road, Kesbewa, Sri Lanka. Send us a secure email enquiry or WhatsApp +94 74 270 4331.
2. Information we may collect
- Name, contact details, nationality and country of residence.
- Travel dates, party details, room preferences, interests and budget.
- Passport, visa, flight and insurance details when required for a booking.
- Dietary, health, mobility or accessibility information you choose to provide.
- Enquiry messages, quotations, correspondence, feedback and complaint records.
- Payment and transaction status. Authorised providers process card payments; we do not intentionally retain complete card security details.
- Basic website information such as browser, device, pages viewed, cookies, analytics and chat interactions.
We usually receive this information directly from you, from the lead traveller or authorised travel organiser, or from an agent arranging services on your behalf. Please ensure that other travellers understand that their details may be provided to us for the booking.
3. How we use information
We use personal information to answer enquiries; design quotations and itineraries; reserve accommodation, transport and activities; provide operational and emergency support; process payments; prevent fraud; maintain records; improve services; and meet legal or regulatory requirements. We send offers only where requested or legally permitted, and you may ask us to stop at any time.
Depending on the circumstances, we process information because it is necessary to prepare or perform your travel arrangements, because you have given consent, because we must meet a legal obligation, or because we have a legitimate business need such as service improvement, security and record keeping.
4. Who may receive it
To operate a journey, we may share necessary information with hotels, transport providers, chauffeur-guides, activity providers, airlines or ticketing partners, payment processors, technology providers and other suppliers included in your arrangements. Website enquiries are securely forwarded to us by our form-delivery and anti-spam provider. We may also disclose information where required by competent authorities.
Each supplier receives only the information reasonably required for its part of the service. Suppliers may maintain their own records and privacy practices, particularly airlines, hotels, insurers, payment providers and immigration authorities.
5. International travel and transfers
Travel arrangements may require information to be transferred to or accessed in countries outside your place of residence. We limit this to information reasonably necessary to provide the requested service.
6. Cookies, analytics, chat and external links
Essential storage helps the website function. Google Analytics, Google advertising measurement and the Meta Pixel are denied by default. If you choose “Accept all,” Google Analytics measures website use, Google receives permitted advertising-measurement signals, and the Meta Pixel records permitted page views, successful enquiries and contact actions for advertising measurement, and Zoho SalesIQ may provide live chat. If you choose “Essential only,” analytics and advertising storage remain denied and Zoho chat does not load. Our website also links to WhatsApp, Tripadvisor and social networks. Their privacy policies apply once you use those services. You can change your choice using “Cookie preferences” in the footer.
7. Security and retention
We use reasonable organisational and technical safeguards to protect information from unauthorised access, loss or misuse. Access is limited to team members and service providers who need the information for their responsibilities. No internet system can be guaranteed completely secure.
We retain information only as long as reasonably needed for bookings, on-tour support, accounting, legal obligations, supplier reconciliation and dispute resolution. Retention periods may differ depending on the type of record and applicable requirements.
8. Your choices and rights
Subject to applicable law, you may ask to access, correct or delete information, object to or restrict certain uses, withdraw consent or request a copy of information you provided. We may need to verify your identity and retain information required by law.
You may unsubscribe from marketing at any time without affecting essential booking or service communications. Withdrawing consent does not affect processing already carried out lawfully before the withdrawal.
9. Children and family bookings
Information about a traveller under 18 should be provided by a parent, guardian or authorised adult and used only for the relevant travel arrangements. Family and group organisers should provide only the details necessary for us to deliver the agreed services.
10. Accuracy of information
Please ensure that names, passport information, travel dates, flight details, dietary requirements and other booking information are accurate and notify us promptly of any change. Incorrect or incomplete details may affect reservations, tickets or the delivery of services.
11. Questions or complaints
If you have a privacy question or concern, please contact us first so we can investigate and respond. We will acknowledge your enquiry and may request further information to confirm your identity or locate the relevant booking records.
12. Changes to this policy
We may update this policy when our services, suppliers, technology or legal responsibilities change. The latest version and update date will appear on this page. Material changes will apply from the date the revised policy is published.
13. Contact us
For privacy enquiries, requests or complaints, use our secure email form, call or WhatsApp +94 74 270 4331, or write to Tamarind Holiday (Pvt) Ltd, No. 202/32, Isurupura, Bandaragama Road, Kesbewa, Sri Lanka.